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Centralized Support Rep

Location: Mission, TX, United States
Job ID: 2024-12676
Date Posted:

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Do you go above and beyond to achieve goals? Are you ready to share the joy of assisting customers as apart of an enthusiastic team? 
You’re the connection between the branch, the community, and the customers. You’ll be the one who helps customers, over the phone when they have a financial need. 
If this is you, Come Begin Your Story as a Centralized Support Representative at our company! 
Security Finance has been a leader in the financial services industry since 1955, and proudly provides installment loans and income tax preparation to the communities where we operate. At Security Finance, it’s about being good stewards of our community, helping neighbors in times of need and treating customers with the respect they deserve. 
Our Centralized Support Rep position:
  • Provides courteous customer service
  • Solicits for new or renewed customer business on every contact
  • Receives loan payments and posts to customer accounts
  • Prepares and processes loan applications; closes approved loans
  • Performs collection activities on delinquent accounts, by both written and verbal communications
  • Assists with the development and training of all new personnel
  • Maintains compliance with company policies and procedures
  • Maintains accurate filing and record-keeping system
  • Prepares and assemble reports for remittance, and for branch record-keeping
  • Attends work promptly and regularly and works overtime as needed
You could be a great addition if you have: 
  • Previous customer service experience.  
  • Knowledge of state and federal lending regulations. 
  • A valid state driver’s license, with an acceptable driver’s record. 
  • Access to a reliable automobile for use on a daily basis. 
  • Previous finance and/or collections experience. 
Keep in mind that we provide: 
  • An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. 
  • Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more. 
  • Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story. 
  • TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.