Bilingual Customer Relations Representative

Description

• Receives incoming customer service calls and written correspondence regarding credit reporting issues from our customers or consumers
• Determines best approach for responding to customer complaints; including the level of management the issue or complaint needs to be elevated to
• Tracks all customer complaints and concerns from beginning to final outcome to ensure compliance with credit reporting agencies and corporate requirements
• Follows up with any previously delegated customer service complaints or concerns; ensures the situation is handled and closed using established procedures and processes
• Uses web-based tools, including E-Oscar and E-Port, to evaluate credit disputes to determine, working with the branch, if a consumer’s credit information should be updated
• Provides written and verbal communication of final outcome to customer and field management as appropriate
• Coordinates provides cross-training of this position to ensure adequate coverage
• Prompt and regular attendance is required

• High school diploma or equivalent with advanced higher education and/or related experience preferred 
• Flexibility to work 10:00 AM - 7:00 PM Monday through Friday
• Computer literate with strong Excel, Word, and PowerPoint skills 
• Excellent verbal and written communication skills in English with a strong preference for additional Spanish language skills 
• Knowledge of finance company office procedures, collection regulations, credit policy guidelines, FCRA and credit reports preferred 
• Prior strong customer service experience a preference

• TOP-of-the-line training - We are committed to helping you build a solid                foundation and do your job to the best of your abilities.
• An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. 
• Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. 
• Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story. 
• We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good stewards of our community, helping neighbors in times of need, and treating customers with the respect they deserve.