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Bilingual Help Desk Support

Location: Spartanburg, SC, United States
Job ID: 2024-13371
Date Posted:

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Description

Security Finance is Hiring:  Bilingual Help Desk Support
Location:  Remote (Must reside in AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI)
Security Finance is a trusted leader in the financial services industry, serving communities since 1955 with safe, easy installment loans and income tax preparation.  We’re looking for a dedicated and customer-focused Bilingual Help Desk Support professional to join our team and provide technical, hardware, software, and operational support to our company-maintained systems and services.  
As a Remote Bilingual Help Desk Support, you will: 
  • Provide Level 1 remote technical support for hardware, software, and basic operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel in Spanish and English.  
  • Take incoming calls, addressing system or operational problems and service requests.  
  • Resolve minor technical issues and deliver solutions that meet customer expectations.  
  • Document incidents in the Incident Management System, ensuring accurate tracking and resolution.  
  • Determine initial routing of reported cases.  
  • Report recurring problems or service deficiencies to management.  
  • Assist with electronic setup for new office locations or merged offices as needed. 
  • Perform quality assurance testing and assessment of new software.  
  • Prompt and regular attendance is required.  
To be a great fit, you should have:   
  • Bilingual in Spanish (required)  
  • A reliable internet connection (DSL or faster) 
  • A strong customer service orientation with effective verbal and written communication skills 
  • Ability to work professionally with others and maintain composure in stressful situations 
  • Flexibility in work hours 
  • Basic knowledge of computer based systems, tools, and processes as well as basic knowledge of company business processes, policies and procedures 
  • Ability to troubleshooting and remotely installing hardware 
  • High School Diploma or equivalent required  
  • A 2-year technical school degree or equivalent (preferred) 
  • Related technical certifications (preferred) 
 We offer:
  • Top-notch training to help you build a solid foundation and excel in your role.  
  • A comprehensive benefits package including medical, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time.  
  • Community Service opportunities – we actively contribute to charities, local food banks, and educational initiatives.  
  • Career growth potential – we encourage internal growth and provide pathways for advancing careers.  
Why Security Finance?
 
We are a proud, community-focused company that has been helping our neighbors since 1955.  We offer a welcoming and supportive work environment, where employees are valued and given opportunities to grow.  At Security Finance, it’s not just about providing financial services—it’s about making a difference in the communities we serve.
 
Ready to make a difference?  Apply today to join our team!
This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate. 
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